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SPA POLICIES

OUR

Booking Policy

A non-refundable booking fee is required for select services to reserve your appointment. This booking fee will be applied toward the total cost of your scheduled service.

Cancellation & Rescheduling Policy

We understand that life happens. If you need to cancel or reschedule your appointment, we kindly ask for advance notice.

  • 7 or more days' notice: Your booking fee may be transferred to one future appointment.

  • Less than 48 hours' notice: A cancellation fee equal to 50% of the scheduled service will be charged.

  • Same-day cancellations or No-Call/No-Shows: You will be responsible for 100% of the scheduled service price.

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All booking fees, cancellation fees, and service payments are non-refundable.

If a promotional discount, gift card, or special offer was used to book your appointment, it will be forfeited if you cancel with less than 48 hours' notice or fail to attend your appointment. Discounts and promotions cannot be transferred to rescheduled appointments outside of our cancellation policy.

Appointment reminders are sent as a courtesy. It is the client's responsibility to remember their scheduled appointment. Failure to receive a reminder does not exempt clients from cancellation or no-show fees.

Late Arrival Policy

Please arrive on time to ensure you receive the full benefit of your appointment.

  • Clients arriving 10–15 minutes late may have their service shortened or may need to reschedule depending on the remaining appointment time.

  • Clients arriving 15 minutes or more late, unless previously discussed, will be considered a no-show. The booking fee will be forfeited, and a new non-refundable booking fee will be required to schedule another appointment.

  • If we are able to complete your treatment in a shortened time due to late arrival, the full service price will still apply.

Health & Safety

For the safety of our clients and staff, please do not attend your appointment if you are experiencing symptoms of illness or have recently been exposed to someone who is sick.
Clients who arrive visibly ill may be asked to reschedule their appointment.

Guests & Children

Guests are welcome; however, our treatment rooms are designed for one client and one provider. To maintain a relaxing environment and allow adequate space to perform treatments safely, we recommend attending your appointment alone whenever possible.
Children should not accompany clients unless they are receiving a scheduled service.

Discounts & Promotions

Only one discount, promotion, or special offer may be used per appointment.
Discounts cannot be combined and are not valid on previous purchases.
Promotional pricing and discounts will be forfeited for missed appointments or cancellations that do not meet our cancellation policy.

Photo & Video Consent

We love celebrating our clients' results! Before-and-after photographs and videos may be taken for documentation, education, marketing, or social media purposes.
Your privacy is important to us. If you prefer not to have your photos or videos used, simply let your provider know before your treatment begins.

Results & Expectation

Every client is unique, and results vary based on factors including skin type, age, lifestyle, medications, medical history, aftercare, and individual healing response.
Because many of our treatments—including permanent makeup, fibroblast skin tightening, microneedling, chemical peels, and facials—depend on your body's natural healing process, specific results cannot be guaranteed.
Additional sessions or touch-ups may be recommended to achieve your desired outcome.

Refund Policy

Due to the nature of our services and products:

  • All sales are final.

  • All services, booking fees, retail products, packages, memberships, and gift cards are non-refundable and non-transferable.

  • Dissatisfaction with results does not qualify for a refund, as outcomes vary from person to person.

Right to Refuse Service

Natural Beauty PMU & Skin reserves the right to refuse or discontinue service at any time for reasons including, but not limited to:

  • Inappropriate, abusive, or disrespectful behavior

  • Failure to follow pre-care or aftercare instructions

  • Medical conditions or contraindications that make treatment unsafe

  • Arriving under the influence of drugs or alcohol

  • Any situation that compromises the safety, comfort, or well-being of our staff or other clients​

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Our goal is to provide a safe, professional, and welcoming environment for everyone.

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